1. Provider and scope
These Terms govern business-to-business use of TrackBridge by Shopify merchants (“Merchant”). The provider is Banida Shops UG, Sophie-Schoop-Weg 72, 21035 Hamburg, Germany (“we”). Installing or using the app constitutes acceptance of these Terms.
2. Service
TrackBridge reads authorized Shopify order and fulfillment information, creates a read-only tracking-health overview, highlights fulfilled orders without tracking numbers, displays available carrier details, and refreshes records through manual or configured automatic checks. Corrections remain the Merchant’s responsibility in Shopify Admin.
3. Merchant obligations
- Maintain an authorized Shopify store and request only access the Merchant is entitled to grant.
- Use the app for lawful business purposes and keep Shopify fulfillment data accurate.
- Verify missing-tracking findings in Shopify before taking operational action.
- Maintain customer notices and legal bases for order and shipment processing.
- Protect credentials and promptly report suspected unauthorized access.
4. Plans and billing
Prices, synchronized-order limits, billing periods, and features are displayed in the app and on the pricing page. Paid charges are approved and processed through Shopify’s billing system. Prices exclude applicable taxes unless stated otherwise. Plan changes, renewals, cancellation, and refunds are governed by the displayed offer, mandatory law, and Shopify’s billing flow.
5. Shopify dependency
The service depends on Shopify APIs, webhooks, and data availability. Shopify’s own terms apply to the Merchant’s Shopify use. We do not control upstream availability, changes, or the accuracy of information entered by the Merchant, fulfillment provider, or carrier into Shopify.
6. Intellectual property
The Merchant retains rights in its data and grants us a limited, non-exclusive right to process it solely to provide, secure, and support TrackBridge. The software, interface, branding, and documentation remain protected and may not be copied, reverse engineered, resold, or used to build a competing service except where mandatory law permits.
7. Data processing
Where we process personal data on the Merchant’s behalf, the Merchant instructs us to process it only to provide and secure TrackBridge, handle support, and comply with documented lawful instructions. We ensure confidentiality, appropriate technical and organizational measures, reasonable assistance with data-subject and security obligations, deletion or return after the service subject to legal retention, and information reasonably necessary to demonstrate compliance.
We may use subprocessors for hosting, email, logging, and operations under equivalent protection obligations. The Merchant grants general authorization and may request current information or raise a reasoned data-protection objection. The Merchant remains responsible for lawful instructions, transparency, legal bases, and responding to affected individuals. See the Privacy Policy.
8. Availability and changes
We aim for reliable operation but do not promise uninterrupted availability. Maintenance, security incidents, Shopify outages, or force majeure may affect the service. We may improve or modify features while preserving the service’s reasonable core purpose. Material adverse changes will be communicated when practicable.
9. Warranty and liability
TrackBridge is an operational overview, not a carrier guarantee or legal compliance service. The Merchant remains responsible for fulfillment, delivery promises, carrier relationships, and correcting data in Shopify. We are liable without limitation for intent, gross negligence, injury to life, body or health, fraudulently concealed defects, express guarantees, and mandatory statutory liability. For slight negligence, liability is limited to breach of essential contractual duties and foreseeable damage typical for this contract; otherwise it is excluded where legally permitted.
10. Term and termination
The agreement begins on installation and continues until uninstall or other termination under the selected plan. Either party may terminate for material breach if not cured within a reasonable period unless immediate termination is justified. We may suspend access to prevent security harm, unlawful use, or platform-policy violations. Accrued payment obligations and mandatory rights remain unaffected.
11. Final provisions
German law applies, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. For business entities, Hamburg is the agreed place of jurisdiction where legally permitted. Mandatory jurisdictions remain unaffected. Invalid provisions do not affect the remainder. We may update these Terms for legal, security, or service changes with reasonable notice; continued use after the effective date constitutes acceptance where legally permissible.