Help
Frequently asked questions
Setup, Shopify permissions, tracking-health checks, plans, data use, and support.
What does TrackBridge do?
TrackBridge reads authorized Shopify fulfillment data and highlights fulfilled orders where a tracking number is missing. It also shows carrier and tracking details already stored in Shopify.
How long are tracking-health records kept?
Records follow the configured lookback and are automatically removed after no more than 60 days. Webhook delivery metadata is retained for up to 30 days.
Which Shopify permission is required?
read_orders is used to read recent order identifiers, fulfillment status, and shipment tracking fields. Shopify may require protected customer data approval for order access.Does the app change fulfillment data?
No. TrackBridge presents a tracking-health view. Corrections remain under merchant control in Shopify Admin.
What do automatic checks do?
When enabled, TrackBridge refreshes a stored order after Shopify reports a fulfillment change. Manual scans remain available.
How far back can a scan look?
A single lookback scan can cover up to 50 days.
How is billing handled?
Paid plans are approved and billed through Shopify. TrackBridge does not use off-platform billing for app charges.
What happens after uninstall?
Shopify access is revoked. Valid Shopify compliance webhooks are processed and store data is deleted or anonymized when no longer required, subject to legal retention duties.